Visualize Personal Training

Terms and Conditions

Last updated 17 October 2026

These Terms and Conditions ("Terms") govern the personal training, coaching and nutrition guidance services ("Services") provided by Paul Pantel trading as Visualize Personal Training ("Visualize", "we", "us", "our") to you, the client ("you", "your"). By completing onboarding, signing our agreement, making any payment or attending any session, you accept these Terms.

1. The Services

1.1 Services are delivered in person at your residence, another private premises you nominate, or a public outdoor location agreed between us, and may be supported by communication via WhatsApp, phone and email.

1.2 Your package, number of sessions, start date and fees are as set out in your welcome email or written agreement ("Package"). Session days and times are agreed between us and confirmed in writing, including by WhatsApp.

1.3 We will provide the Services with due care and skill and use reasonable endeavours to help you work towards your goals. Results depend on many factors outside our control, including your health, genetics, sleep, nutrition, adherence and attendance. We do not guarantee any particular outcome, including weight loss, body composition change or performance improvement.

2. Health screening and medical clearance

2.1 Before your first session you must complete our onboarding, including the Adult Pre-Exercise Screening System (APSS) questions. You warrant that all information you provide is true, complete and accurate.

2.2 If you answer yes to any screening question, or if we reasonably request it, you must obtain written clearance from your general practitioner or another appropriate medical professional before training begins. We may postpone sessions until clearance is provided.

2.3 You must tell us promptly of any change to your health, including new injuries, illness, pregnancy, surgery or changes to medication.

2.4 You must stop exercising and tell us immediately if you experience pain, dizziness, shortness of breath, chest discomfort, nausea or any other unusual symptom during a session.

2.5 Paul is a qualified personal trainer. He is not a medical practitioner, physiotherapist or other allied health professional, and the Services are not a diagnosis or treatment of any medical condition.

3. Nutrition guidance

3.1 Any nutrition plan, guide, meal framework or eating advice we provide ("Nutrition Guidance") is general, non-clinical healthy-eating education based on whole foods, consistent with the Australian Dietary Guidelines and the scope of practice of a registered personal trainer.

3.2 Visualize is not an Accredited Practising Dietitian or nutritionist. Nutrition Guidance is not medical nutrition therapy and is not intended to diagnose, treat, cure or prevent any disease or medical condition, including diabetes, eating disorders, food allergies or intolerances, gastrointestinal conditions, kidney or liver disease, or conditions during pregnancy or breastfeeding.

3.3 You should review Nutrition Guidance with your general practitioner before making changes to your diet, particularly if you have a medical condition, take medication, or have specific dietary requirements. Where clinical dietary advice is needed we will refer you to your GP or an Accredited Practising Dietitian.

3.4 You are responsible for your food choices, for checking ingredients against any allergy or intolerance, and for keeping us updated on how your eating is going so guidance can be adjusted.

3.5 We do not prescribe, sell or recommend supplements, medications or very low energy diets.

4. Training environments and assumption of risk

4.1 You acknowledge that exercise, including resistance training, cardiovascular conditioning, mobility work, and boxing or pad work, is a recreational activity involving physical exertion and carries inherent and obvious risks. These include muscle soreness, strains, sprains, joint injury, falls, impact injuries to hands, wrists and shoulders, and in rare cases serious injury, cardiac events or death.

4.2 Sessions at your home or private premises take place in an environment under your control. You are responsible for providing a reasonably safe, clear training area and for telling us of any hazards, including pets, slippery or uneven surfaces, low ceilings and fragile items.

4.3 Outdoor sessions may involve uneven, wet or loose ground, slopes, kerbs, tree roots, wildlife and insects, weather, heat, sun exposure, and members of the public. While we take reasonable care in choosing locations and exercises, these conditions are not fully within our control.

4.4 You must wear suitable clothing and footwear, bring water, and use any protective equipment provided (such as gloves or wraps) as instructed. You must follow instructions and work within your limits, and you may stop any exercise at any time.

4.5 You participate voluntarily and accept the inherent and obvious risks of the activities described above, as those terms are used in the Civil Liability Act 2002 (NSW).

5. Limitation of liability

5.1 To the maximum extent permitted by law, Visualize is not liable for any injury, loss or damage arising from the materialisation of an inherent or obvious risk of a recreational activity, from information you failed to disclose, from your failure to follow instructions, or from your use of equipment outside a supervised session.

5.2 We are not liable for damage to your property arising during a session at your premises, except to the extent caused by our negligence.

5.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where our liability for a failure to comply with a consumer guarantee can lawfully be limited, it is limited to supplying the Services again or paying the cost of having them supplied again.

5.4 Visualize holds current professional indemnity and public liability insurance appropriate to personal training services.

6. Fees and payment

6.1 Fees are as stated in your Package and are payable in Australian dollars. Packages are priced as a full program commitment.

6.2 Packages may be paid in full upfront, or in three instalments where agreed: the first on booking, the second by the start of week 4 and the third by the start of week 8.

6.3 Where you elect to pay in cash, a booking deposit of $500 is payable by bank transfer before your start date to reserve your session times. The deposit is credited in full against your Package fee.

6.4 Your session times are only reserved once the first payment or booking deposit is received.

6.5 If an instalment is more than seven days overdue, we may pause sessions until payment is received. Paused sessions are not extended beyond the Package period unless we agree in writing.

7. Rescheduling and missed sessions

7.1 Because each session involves travel and a reserved time slot, you must give at least 24 hours' notice to reschedule. Sessions rescheduled with 24 hours' notice or more will be moved to another available time within the Package period.

7.2 Sessions cancelled with less than 24 hours' notice, or where you are not present at the agreed time and place, are counted as delivered.

7.3 Genuine emergencies and acute illness are handled with discretion and common sense. Please tell us as early as possible via WhatsApp. Repeated late cancellations may be treated under clause 7.2 regardless of reason.

7.4 If we need to reschedule or cancel a session, we will give as much notice as possible and offer a replacement session at no cost.

7.5 Sessions not used within the Package period, other than sessions we cancelled, expire unless we agree otherwise in writing.

8. Pausing, cancellation and refunds

8.1 Where you have a medical certificate stating you cannot train, we will pause your Package for the period stated and extend it accordingly.

8.2 You may otherwise end your Package early by giving written notice. Fees already paid for the current program are non-refundable except as required by the Australian Consumer Law, or as we agree in writing at our discretion. Booking deposits are non-refundable once session times have been reserved, unless we are unable to provide the Services.

8.3 We may end the Services by written notice if you breach these Terms, behave in an unsafe, abusive or inappropriate manner, or if continuing would pose a health risk. If we end the Services for reasons other than your breach, we will refund fees paid for sessions not yet delivered.

9. Conduct and communication

9.1 We will treat you with respect and professionalism, and we ask the same of you and anyone present at your premises during sessions.

9.2 Day to day communication takes place via WhatsApp. Please keep us updated on attendance, progress, eating and any health changes.

10. Privacy

Your personal and health information is handled in accordance with our Privacy Policy.

11. General

11.1 These Terms, together with your Package details, form the entire agreement between us. If any provision is invalid or unenforceable, the remainder continues in effect.

11.2 We may update these Terms from time to time. Changes do not affect a Package you have already paid for unless you agree.

11.3 These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Contact

Visualize Personal Training · paul@visualizepersonaltraining.com.au