Visualize Personal Training
Privacy Policy
Last updated 17 October 2026
Privacy is central to how Visualize Personal Training ("Visualize", "we", "us") works. This policy explains how we collect, use, store and disclose your personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect only what we need to coach you safely and well, which may include:
- Contact details: name, mobile number, email address and training address.
- Personal details: date of birth, goals, lifestyle and food preferences.
- Health information: pre-exercise screening answers, injuries, medical conditions, medications, measurements, progress photos you choose to share, and medical clearances.
- Payment records: amounts and dates paid. We do not store card details.
- Website information: enquiry form details and anonymous usage data collected by analytics and advertising tools.
Health information is sensitive information under the Privacy Act. We collect it only with your consent, given when you complete onboarding, and only because it is reasonably necessary to provide safe training.
2. How we use it
- To assess whether exercise is safe for you and tailor your training and nutrition guidance.
- To schedule sessions, communicate with you and track your progress.
- To manage payments and keep business records required by law.
- To respond to enquiries and improve our website and services.
We do not sell, rent or trade your personal information.
3. Photos and video
From time to time, Paul may take photos or short videos during sessions for technique feedback, and with your permission, for use on our website and social media. We will always ask you first. You may decline at any time, or ask us to stop using any image of you, simply by telling us. Progress photos you share privately are never published without your express permission.
4. Disclosure
We only disclose your information:
- To your GP or other health professional, with your consent, for medical clearance or referral.
- To emergency services if we reasonably believe it is necessary to prevent a serious threat to your life, health or safety.
- To trusted service providers who help us operate, such as email, website hosting and messaging services, who handle it only for that purpose.
- Where required or authorised by law.
Some service providers may store data outside Australia. We take reasonable steps to ensure they protect your information consistently with the APPs.
5. WhatsApp
Coaching communication takes place in a private WhatsApp chat or group between you and Paul. WhatsApp messages are end-to-end encrypted. Please avoid sending information you would not want stored on a mobile device.
6. Website, analytics and advertising
Our website uses Google Analytics, Google Ads conversion tracking and Microsoft Clarity to understand how visitors use the site and to measure enquiries. These tools may use cookies and collect information such as pages visited, device type and approximate location. You can control cookies in your browser settings.
7. Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification or disclosure, including password-protected accounts and devices. We keep health and client records for seven years after our services end, as is standard for health-related records, then securely delete them.
8. Access and correction
You may ask to access or correct the personal information we hold about you at any time. We will respond within 30 days.
9. Complaints
If you have a concern about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Paul Pantel, Visualize Personal Training · paul@visualizepersonaltraining.com.au