Terms of Service – Visualize Personal Training

Effective Date: 4th June 2026

By applying for or commencing services with Visualize Personal Training (“Visualize PT”), you (“the Client”) agree to the following Terms of Service.

1. Health & Risk Acknowledgement

1.1 Medical Clearance
You confirm that all information provided in your Pre-Exercise Screening Questionnaire is accurate and complete. If you have any medical conditions, injuries, or answered “Yes” to any health questions, you must obtain clearance from a qualified healthcare professional before commencing training. Visualize PT reserves the right to decline or suspend services until appropriate clearance is obtained.

1.2 Assumption of Risk
You understand that participation in physical exercise and lifestyle changes carries inherent risks, including injury, illness, or adverse health events. You voluntarily accept all risks associated with participation.

1.3 Release of Liability
To the maximum extent permitted by law, including the Australian Consumer Law, you release and discharge Visualize PT and Paul Pantel from any liability for injury, loss, or damage arising from training services, except in cases of gross negligence or wilful misconduct.

1.4 Duty of Care
Visualize PT will exercise reasonable duty of care during all training sessions. In the event of a medical emergency during a session, appropriate action will be taken including contacting emergency services where necessary.

2. Nutrition & Lifestyle Guidance Disclaimer

2.1 General Advice Only
All nutrition and lifestyle guidance is provided for general educational purposes only and does not constitute medical, dietetic, or clinical nutrition advice.

2.2 No Medical or Dietetic Services
Visualize PT does not provide medical, dietetic, or clinical nutrition services. The Eat by 3® method is a general eating framework and is not a therapeutic diet or medical treatment.

2.3 Client Responsibility
You are responsible for consulting a qualified healthcare professional before making significant dietary or lifestyle changes, particularly if you have pre-existing medical conditions.

3. Program Structure & Payments

3.1 Service Overview
The service provided is the 6-Week Kickstart Program, including:

  • 1:1 mobile personal training sessions
  • General nutrition guidance via the Eat by 3® method
  • Coaching and accountability support

3.2 Payment Terms
Clients agree to one of the following payment options prior to commencement:

  • Upfront Payment: Full program fee paid prior to the first session
  • Direct Debit: Weekly payments over the 6-week program period

3.3 Refund Policy
All payments are non-refundable once the program has commenced, due to time allocation, scheduling, and program design. This applies to client-initiated withdrawal or non-attendance.

In the event that Visualize PT is unable to deliver the agreed sessions through no fault of the client, a pro-rata refund will be issued for undelivered sessions. This clause operates in accordance with the Australian Consumer Law.

4. Scheduling & Cancellations

4.1 24-Hour Cancellation Policy
A minimum of 24 hours’ notice is required to cancel or reschedule a session.

4.2 Late Cancellation
Sessions cancelled with less than 24 hours’ notice will be forfeited and are non-refundable, except in the circumstances outlined in Section 4.3.

4.3 Emergency Situations
Sessions may be rescheduled in cases of genuine illness or emergency at the discretion of Visualize PT. Supporting documentation such as a medical certificate may be requested.

4.4 Program Duration
All sessions must be used within the agreed 6-week program period. Extensions are not offered except where sessions have been cancelled by Visualize PT, in which case affected sessions will be rescheduled within a reasonable timeframe.

4.5 Trainer Availability
In the event that Visualize PT is unable to deliver a session due to illness or emergency, clients will be notified as early as possible and the session will be rescheduled at no cost to the client.

5. Client Responsibility & Conduct

You agree to:

  • Follow all instructions provided by your trainer during sessions
  • Communicate any injuries, health changes, or discomfort before and during training
  • Ensure a reasonably safe environment for all home-based or outdoor sessions
  • Take responsibility for your own effort, consistency, and adherence to the program
  • Not participate in sessions while unwell, injured, or under the influence of alcohol or any substance

6. Minors

Clients under the age of 18 require a parent or legal guardian to complete and sign all intake documentation on their behalf. The parent or guardian assumes full responsibility for the minor’s participation and agrees to these Terms of Service in their own right. Visualize PT reserves the right to decline services to any minor without verified guardian consent.

7. Results Disclaimer

Results vary based on individual effort, adherence, lifestyle factors, and starting point. While many clients achieve strong results, no specific outcomes are guaranteed. Any results referenced in marketing materials represent individual examples and are not a guarantee of what you will achieve.

8. Intellectual Property

All workout programs, nutrition frameworks, training plans, and related materials provided by Visualize PT are the intellectual property of Visualize PT and Paul Pantel. These materials are for your personal use only and may not be shared, reproduced, or distributed without prior written permission.

9. Media & Testimonials

You consent to the use of photos/videos for marketing purposes unless you request otherwise in writing.

10. Privacy

Visualize PT collects and holds personal information in accordance with the Australian Privacy Act 1988. Your information is used solely for the purpose of delivering your program and will not be shared with third parties without your consent, except where required by law.

11. Variation of Terms

Visualize PT reserves the right to update these Terms of Service at any time. Clients will be notified of material changes in writing. Continued participation following notification constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of New South Wales.

13. Agreement

By submitting your completed Pre-Exercise Screening Questionnaire and commencing training with Visualize PT, you confirm that:

  • You are 18 years of age or older, or have obtained appropriate guardian consent
  • You have read and understood these Terms of Service in full
  • You agree to be bound by them